Frequently Asked Questions
Recommended Consumption Time
Please consume the soup and food immediately upon receipt for the best flavor. Otherwise, reheating is required before consumption. Thermal flasks can maintain temperature for at least 4 hours.
Packaging Information
Soup Packets: 350ml frozen storage.
Preparation Methods
- Pour soup into a microwave-safe container and heat at 800W for 2-3 minutes
- Pour product directly into a pot and heat for 5-8 minutes
Soup Information
Slow-cooked Soup: Made with fresh and premium ingredients, simmered for at least 4 hours. Each soup packet contains original ingredients for authentic taste.
Bulk Purchase, Wholesale, and Event Orders:
- Contact us for discussion
For large orders, we require a deposit, which can be paid via bank transfer.
Payment Information
- Online payment methods include credit card/Alipay/Payme. For large orders, we require a deposit, which can be paid via bank transfer.
- No refunds for prepaid credits
- Prepaid credits/points cannot be used for shipping fees (For overseas customers, please select "Hong Kong" and note "Overseas" in remarks)
Delivery
After placing an online order, delivery takes 1-2 working days, between 12:00-6:00 (exact timing depends on different commercial areas).
Delivery Schedule:
Kowloon: Monday to Saturday
New Territories Northwest: Wednesday/Friday
Hong Kong Island: Tuesday/Thursday
